Monday, 4 July 2016

This is what happens when Hotel clerks are not culturally educated!

One of the most important aspects of hotel employees is to understand different cultures in which it shall enable them to receive guests from around the world, welcome them and attend to their needs. The duties shall extend to understand different traditions, languages, and costumes, oh yeah!! Costumes.

What happened in Fairfield Inn and Suites owned by Marriot is really a shameful incident for the brand! The brand's training plans are indeed questioned!

A man with his traditional gown or dress, booking in the hotel legally and talking on his cell at the Lobby, made the hotel clerk call her family and informing them that this guy is paying allegiance to ISIS. The family calls 911, and Police handcuffs him, search him until they find he is wrongfully accused! Yet, it was too late, as the man passes out especially that he is a medical tourism, coming to the US seeking treatment.

Political, public and media consequences are chasing the hotel and police, where the US deputy ambassador to the UAE has been summoned. Follow the links below:

The Incident
 https://www.youtube.com/watch?v=m0AnvrIOu8Q

The tourist hospitalized
 https://www.youtube.com/watch?v=u2768WqQ78w

Avon Police apologise
 https://www.youtube.com/watch?v=0vCjewc1Suw


News Coverages
 http://gulfnews.com/news/uae/general/uae-summons-us-deputy-ambassador-1.1856807
 http://edition.cnn.com/2016/07/03/us/ohio-false-isis-report/
http://www.nytimes.com/2016/07/04/world/middleeast/emirates-issues-travel-warning-after-man-in-robe-is-mistaken-for-isis-terrorist-in-ohio.html?_r=0
http://www.aljazeera.com/news/2016/07/man-confronted-police-false-isil-accusation-160702164032829.html

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